Mission Statement
Community Support Services: Helping you achieve a healthy mind and body while supporting you to live and work in your community.
Vision Statement
Building communities of hope where mental and physical health are treated equally.
Our Work
Established in 1988, Community Support Services provides health care and hope for those living with severe and persistent mental illnesses in Summit County. Last year, CSS provided life-changing services to nearly 5,000 clients.
We embrace the recovery model by partnering with our clients to determine their strengths, needs, abilities and preferences. Recovery is the continuous process of empowering an individual so they may live a satisfying and contributing life.
CSS is a Certified Community Behavioral Health Clinic (CCBHC), which provides comprehensive, coordinated care for those with mental health and substance use disorders, regardless of their ability to pay, place of residence or age. The CCBHC approach to health care emphasizes recovery, wellness, trauma-informed care, and physical-behavioral health integration.
CSS’s programs are accredited by CARF – an independent, nonprofit accrediting body that promotes quality, valuable services and outcomes of service that enhance the lives of the persons served.
For information regarding Community Support Services and its services accredited, please contact Kim Meals at 330-996-9141, ext. 392, or information@cssbh.org. To learn more about CARF, please visit https://carf.org.
Fees and Payment
New clients to the agency are required to complete a financial intake during the first visit. This will ensure CSS has the correct insurance and billing information for your services and also to determine eligibility for the Sliding Fee Schedule. Once established, a yearly Financial Update will be conducted by our Financial Intake Staff.
Community Support Services is dedicated to making quality treatment available to everyone, regardless of ability to pay. CSS accepts Medicaid, Medicare, MyCare Ohio and some commercial insurances. We will assist you in determining your eligibility.
Medical Services – We do not deny services to anyone based on ability to pay. A sliding fee schedule is available based on family size and income.
Behavioral Health Services – You may be eligible to receive funding from the Summit County ADM Board if eligibility requirements are met. If you do not have insurance coverage, a sliding fee schedule is available based on family size and income. Our Finance Staff will assist you regarding eligibility requirements.
To complete the financial intake, the following information is requested:
- Verification of Income (paystubs, letter from the Social Security Administration, etc.)
- State Identification Card or Driver’s License
- Insurance Card
Our Leadership
Executive Council
| Robert Stokes | President/CEO | robert.stokes@cssbh.org |
| Kendrick Bashor, M.D | Primary Care Medical Director | kendrick.bashor@cssbh.org |
| Michael Gaffney, APR | Director of Marketing and Development | michael.gaffney@cssbh.org |
| Jon R. Garey, MSCIS | Director of Information Technology | jon.garey@cssbh.org |
| Cindy Johnson, R.N. | Director of Nursing | cindy.johnson@cssbh.org |
| Kimberly Meals, M.Ed., LPCC-S | Chief Clinical Officer | kimberly.meals@cssbh.org |
| Eileen Schwartz, M.D. | Medical Director, Psychiatry | eileen.schwartz@cssbh.org |
| Keith Stahl, MSW, LISW | Director of Operations and Residential Services | keith.stahl@cssbh.org |
| LoriLee Stein, EMBA | Chief Financial Officer | lorilee.stein@cssbh.org |
| Elizabeth Stewart, RHIA, CCS, CRCA, CSPPM | Director of Primary Care and Health Integration | elizabeth.stewart@cssbh.org |
| Douglas A. Wagner, MS, SPHR | Director of Administration | doug.wagner@cssbh.org |
Board Officers
| Paul Jackson, Esq. | Chair | President, Shareholder, Roetzel & Andress |
| Staci Nevels | Vice Chair | Founder, CEO, Journey4Heroes |
| Jon Novak | Treasurer | CFO, Jennings Heating & Cooling Co., Inc. |
| James Pianalto | Secretary | Consultant, D&J Pianalto Consulting LLC |
Board Members
| Katie Casenhiser | Senior Manager, Development Programs and Events, Akron Art Museum |
| Craig Chaffinch | Chief Financial Officer, Goodwill Industries of Greater Cleveland |
| Martin Ganzer | Director of Facilities, The Goodyear Tire & Rubber Company |
| Laura Jo Hawk, MaM, CFRM | Adjunct Nonprofit Consultant, Health Giving & Go Philanthropy, Health Philanthropy Services Group, LLC |
| Jaime Iceman | Director of Public Safety and Human Resources, City of Barberton |
| Matthew Longmire | Business Development Associate, KO Consulting, LLC |
| Henry D. Lykes Jr. | Founder/Executive Director, Houses of Hope for Adam and Eve |
| Jamie Messenger | Program Administrator, Oriana House; Associate Executive Director, NAMI Summit County |
| Megan Minotti | Marketing Manager, GOJO Industries, Inc. |
| Lesley Richard | Director, Payer Marketing, Summacare |
| Christa Smith | Supervisor, Payer Credentialing, Summa Health |
| Shaleeta Smith | Director of Family Health, Summit County Public Health |
| Kurt Swanson | Clinical Rehab Manager, Cleveland Clinic Akron General |
| Joanna Tucker | Account Executive, Ultimate Kronos Group |
Honorary Directors
| Karl Henley | SeibertKeck Insurance |
| Karen Hrdlicka, MBA, LHNA | Akron Community Foundation |
| Aaron Kurchev | Sales and Operation Execution Manager, GOJO Industries |
| John Moulagiannis | Owner, Paragram |
| Leslie Stoyer | NAMI Summit County |
Annual Reports
Quality Improvement Annual Reports
FY24 Annual Quality Improvement Report
FY23 Annual Quality Improvement Report
FY22 Annual Quality Improvement Report
FY21 Annual Quality Improvement Report
FY19 Annual Quality Improvement Report
