CLIENT RIGHTS ADVOCACY
CSS employees are familiar with client and resident rights and the grievance procedure and can explain your rights to you. However, there is a specific person called the Client Rights Advocate who oversees the complaint and grievance process. It is the Client Rights Advocate’s responsibility to accept and oversee the process of any grievance filed by a client or other person or agency on behalf of a client.
Client Rights Advocate: Tina Lanzy (330-253-9388, ext. 133)
Community & Outpatient Client Rights Information
Residential Rights Information
FILE A GRIEVANCE
SATISFACTION SURVEYS
As Community Support Services continues to emphasize quality services, we value your input. It is important for us to hear from those we serve, family members and significant others of those receiving services, and agencies and referring individuals.
Please take a few moments to complete the appropriate survey below:
My family member or significant other receives services from CSS
I am a patient of the health center/primary care
NOTICE OF PRIVACY
This notice describes how medical information about you may be used and disclosed and how you can get access to the information.
